Facility Management

Management processes of Preventive Maintenance and Breakdown Maintenance of the assets registered in the system.

Preventive Maintenance

openMAINT uses the Maintenance Manual as basis to manage in a – custom way – every object organisation and typology.

The Maintenance Manual includes the necessary information for the correct maintenance of infrastructures and installation.

By registering the available information (typology and frequency of the activities, required equipment, necessary spare parts, possible breakdowns, diagnostic check lists), openMAINT automatically creates the activities of the preventive maintenance activities, produces work orders, forwards them through workflow to the right personnel (in and/or outside the organisation) and helps them with  problem solving.

The available scheduling criteria include all necessary choices to work flexibly, so that the operators can work as easily as possible.

Breakdown Maintenance

Also the maintenance when an issue occurs are managed through a workflow that provides:

  • signalling through different channels, included the self service portal (only with Subscription)
  • control of the signalling by the call centre operators
  • forwarding of work order to the right team / supplier (suggested by the system according to the type of the problem and the contracts)
  • planning, execution and registering of the intervention report (also using tablets or smartphones)

It is possible to define check-lists of checks and measurements to be carried out during the various types of scheduled maintenance and record during the compilation of the work order.

This kind of activities can be automatically started if there are monitoring systems that detect anomalies (smoke, malfunctioning, etc.) and transmit them through standard channels / protocols.

You can set criteria (SLAI) for the automatic control of the activity progress and the start of the related management actions (e-mail notifications for any delays).

Report

There are various reports for the analysis of the management activities managed in the system (scheduled activities and activities in case of breakdowns): breakdown maintenance statistics, breakdown maintenance SLA, breakdown maintenance detail, scheduled maintenance calendar, scheduled maintenance activities, maintenance plan anomalies.

Dashboard

Some dashboards allow to immediately see the situation of the open breakdowns.

Self-Service Portal

The Self-Service Portal allows users to interact with technical staff to report their needs and then stay updated on resolution activities.

Each user accesses the Portal after local authentication or connected to the corporate Active Directory repository.

The Portal home page includes:

  • a complete menu, on the left
  • quick access to key features, at top centre
  • the most recent news related to the technical services provided
  • the progress of the last requests submitted

openMAINT proposes by default the Self-Service Portal implemented in the open source portal Liferay.

Using the CMDBuild GUI Framework environment, it is possible to activate the Self-Service Portal in portals based on different technologies, developing specific authentication plugins, without constraints at server-side.

The Self-Service Portal is a not open source feature of the openMAINT solution, which is provided with the Annual Subscription offered by Tecnoteca, developer and maintainer of the open source Project.

Self-Service Portal Functionalities

News: allows technical offices to communicate to users information of general interest on current activities (new services, maintenance activities with impacts on services provided, etc.). News are inserted by the technical operators through the standard openMAINT interface and then published in the Self-Service Portal.

Report fault, submit a Maintenance Requests: users can report to the technical offices malfunctions or technical issues, by filling in the form for reporting the fault. The request initiates a specific management process (Maintenance Request workflow) in openMAINT, which records the warning assigning it a progressive number, requires a first evaluation by the helpdesk, sends a take-charge email to the user and a notification of pending activity to the helpdesk.

Check Maintenance and Repair Request: allow the user to check the progress of the requests and warning made. It is possible to filter requests by status (open, closed, all).

Report: it is possible to retrieve from openMAINT in real time available reports accessible by the user. Reports can be downloaded in the available formats (pdf, odt, rtf, csv).

User Profile: the function allows the user to check the data of his profile.

Portale
Portale Notizie
Portale segnalazioni
Pannello di Controllo