We are pleased to announce the release of openMAINT 2.4, a version that introduces major innovations and significantly improves the user experience. This new release is based on the updated CMDBuild 4.0 core and includes numerous technical enhancements that strengthen the platform's capabilities.

Key new features in this release:

• Advanced SLA Management
  The SLA configuration has been extended, offering greater flexibility and more robust calculation algorithms for more efficient service level management.
• Enhanced KPI and Execution Logs
  A new system for logging and tracking execution times at each process step, easily accessible and ideal for KPI monitoring.
• Integrated Surveys in Corrective Maintenance
  A final approval step by the requester has been added, with the option to activate customized surveys for collecting customer satisfaction feedback.
• Improved Process Usability
  New inline widgets for faster quote management and to trigger corrective actions directly from Preventive Maintenance tasks.
• Enhanced Knowledge Base
  A new knowledge base dedicated to Configuration Items (CIs) is now available and fully integrated into processes and classes.
• GIS-Based Selection in Corrective Maintenance
  A new widget allows users to quickly select the location of the issue directly from the GIS map.
• Smart Notifications
  Real-time notifications, both in-app and mobile, are now available for all maintenance processes.
• Import/Export of Checklists
  New tools for managing the import/export of Preventive Maintenance checklists, with smart filters for building, floor, and room.
• Maintenance Dashboard
  A new visual dashboard for Corrective Maintenance, featuring key indicators such as MTR and MTBF.
• Quick Navigation
  The new “Go to resource” button allows immediate access to the related resource from any notification.

Download the new version